Returns & Refunds Policy

At SSB Fragrances, your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That’s why we’ve crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us.

If you’re not completely satisfied with your purchase, you have the flexibility to return the product within 30 days from the date the tracking shows ‘Delivered’.

To be eligible for a return, the following conditions must be met:

• Unopened: To preserve product originality and authenticity, we do not accept returns on fragrances that have been unsealed, opened. The cellophane seal (if applicable) must be intact.
• Original Condition: The item must be in the same condition that you received it.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.
• No Item Description Exception: The item description does not state that it is exempt from returns.
• Not a Local Purchase: The item was not purchased or picked up at our local store.

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@ssbfragrances.com so that we can evaluate the issue and make it right. Reports of damage must be made within 48 hours of delivery.

1. Contact Us: To start a return, contact us at support@ssbfragrances.com or call +1 (956) 630-2167. Please provide your order number and a brief explanation of why you are requesting the return.
2. Return Authorization: Once your return is approved, we will provide you with instructions on how and where to send your item.(Specifications on shipping returns is written down below as well)
3. Return Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Once your return is received and verified by our SSB Fragrances finance team, we’ll issue the refund for the item price. While original shipping and handling costs are non-refundable, SSB Fragrances does not charge any additional restocking fees. You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse. We value your time and aim to make the refund process as seamless as possible. 

We don’t impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you. 

If you haven’t received a refund yet, first check your bank account again.

• Contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@ssbfragrances.com.

To return your product, you should mail your product to:
SSB Fragrances Inc. Returns
Order # (Include your order number)
321 S Main St,
McAllen, TX 78501, US

Note: Fragrances are classified as flammable liquids. When returning an item, please ensure it is packed securely in its original box and according to carrier safety guidelines to prevent leakage or transit issues.

If a package is returned to us by the carrier (e.g., USPS) as “Undeliverable,” “Unclaimed,” or “Refused,” it will be treated as a return.

• Refund Amount: We will issue a refund for the item price only. Original shipping costs are non-refundable as the carrier has already rendered the service.
• Re-shipping: If you would like the item sent back to you, a new shipping fee must be paid. It may be more or less than the shipping fee you originally paid.
• Address Accuracy: Please double-check your shipping address at checkout. SSB Fragrances is not responsible for packages sent to an incorrect address provided by the buyer.

Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we’re just an email away. 
Business Address: 321 S Main St, McAllen, TX 78501, US 
E-mail: contact@ssbfragrances.com 
Mobile Number: +1(956)630-2167 
Business Hours: Sunday through Saturday from 10:00 AM to 6:30 PM 
Order Cut-off Time: 4:00 PM 

At SSB Fragrances, we’re committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we’re here to ensure your good shopping experience with us. 

So, shop with confidence knowing that we’ve got you covered every step of the way. 

SSB Fragrances Inc. is an independent retailer carrying genuine brand-name fragrances. Please note that we are not the manufacturer of any products we carry..